This Privacy Policy explains how Keranad ("we", "us") collects, uses and protects your personal information when you visit our website, create an account or place an order. By using the website you agree to the practices described here.
Information we collect
- Account details: your name, email address, mobile number and password (stored in encrypted form).
- Order details: delivery address, items ordered, order notes and order history.
- Payment information: online payments are processed by Razorpay. We receive the payment status and a payment reference, but we do not see or store your card, UPI or bank details.
- Verification data: one-time passwords sent to your email or mobile number to verify your contact details.
- Messages: anything you send us through the contact form, email or WhatsApp.
- Technical data: cookies and similar technologies that keep you signed in and remember your cart. See our Cookie Policy.
How we use your information
- To create and manage your account and verify your contact details.
- To process, deliver and support your orders, including sending order, payment and shipping updates by email, SMS or in-app notification.
- To respond to your questions and requests.
- To prevent fraud and keep the website secure.
- To improve our products, website and service.
Who we share it with
We do not sell your personal information. We share it only with service providers who help us run the store, and only as needed: payment processing (Razorpay), delivery and courier partners, email and SMS providers, and hosting and technical services. We may also disclose information when required by law or to protect our rights.
How long we keep it
We keep account and order information for as long as your account is active and as needed for accounting, tax and legal purposes. You can ask us to delete your account at any time, subject to those obligations.
Your choices and rights
- You can view and update your profile and saved address from your account.
- You can turn email and SMS notification types on or off in your account notification settings. Service messages about an order in progress may still be sent.
- You can ask us to access, correct or delete the personal information we hold about you, or withdraw your consent, by contacting us at the details below.
Security
We use reasonable safeguards to protect your information, including encrypted passwords and secure payment processing. No online service can be completely secure, so please keep your password private.
Children
Our website is intended for adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.
Contact us
For questions or requests about your personal information, contact Keranad at marketing.keranad@gmail.com, phone +91 9544 485 555, or write to us at Kalady Rd, Cheranalloor, Onampilly, Kerala 683544.
Last updated 19 October 2026